The Voice Behind Changi Airport's Public Announcement System!

(ျခင္က်ားပူး တရုုတ္ေလသံႏွင့္) စကၤာပူရဲ႕ ပင္မႏိုုင္ငံ၀င္ေငြျဖစ္တဲ့ ႏိုုင္ငံတကာခရီးသြားဧည္သည့္ေတြလာေရာက္မႈ ၂၀၁၅ ခုုႏွစ္မွာ ၅၅.၄သန္းကိုု စကၤာပူရဲ႕ခ်န္ဂီ်ေလဆိပ္ကိုု ေလေၾကာင္းလိုုင္း ၁၀၀ေက်ာ္ႏွင့္ လူမ်ိုုးေပါင္းစံုု ၃၈၀ေက်ာ္ ကမၻာႏိုုင္ငံေပါင္း ၉၀ ေက်ာ္ကိုု တပတ္ကိုု ေလယာဥ္ေပါင္း ၇ ေထာင္ေက်ာ္ဆိုုဒ္ပါတယ္။

ဒီေလာက္အမ်ားႀကီးကိုု ခ်င္ဂီေလဆိပ္က ၀န္ထမ္းေတြလဲ  ဒီေလာက္မ်ားျပားလွတဲ့ လူမ်ိူးစံုုဧည္သည္ေတြကိုု ၂၄ နာရီပတ္လံုုး မနားမေန ဘယ္လိုု ဧည္၀တ္ေက်ေအာင္ မိမိတာ၀န္ေတြ မပ်က္မကြက္ ဘယ္လိုုတာ၀န္ထမ္းေဆာင္ေပးေနရတဲ့ဆိုုတာ သိရင္ အ့ံၾသ သြားက်မွပါ၊ ျပႆနာေပါင္းေသာင္းေျခာက္ေထာင္ပါဘဲ? 

အဲဒီထဲက Public Announcement Systemဆိုုတဲ့ PA System ၅မိနစ္ ၁၀မိနစ္ျခား ေတာက္ေလ ွ်ာက္ဆိုုသလိုုဧည္သည္ေတြ သတင္းေတြကိုု ေက်ာ္ျငာေပးေနရတဲ့ အလုုပ္ေတြ ဧည္သည္ေလးေတြ ေလယာဥ္ထြက္ေတာ့မယ္ သတိေပးတာေတြႏွင့္ ဧည္သည္ေတြ သိျခင္တာေတြ စံုုစမ္းလိုု႔ရတဲ့  information counter ေတြ မွာ အလုုပ္လုုပ္ေနသူေတြ ႏွင့့္ အၿမဲ ျပံုုးခ်ိဳခ်ိဳေလးေတြႏွင့္ ipad ေလးကိုုင္ၿပီး တေနကုုန္ မတ္တပ္ရပ္ေနက်ရတဲ့ ဧည္ႀကိုု မမေလးေတြလဲ ေျခသလံုုးေတြလဲ ႀကီးေနတာကိုု ေတြ႔ရပါလိုုက္မယ္ဗ်!

တရက္တရက္ကိုု လူေပါင္း သိန္းဂဏာန္းေလာက္ကိုု ဆားဗစ္ေပးရတာပါဗ်၊ ဘယ္ေလာက္ဘဲ ေကာင္းေအာင္ ဆားဗစ္ေပးေနေန အခန္႔မသင့္ ကံဆိုုးခ်ိန္ အတိုုင္ခံရရင္ေတာ့ ဌာနစံုုလပတ္အစည္းအေ၀းေတြမွာ 

မိမိျပႆနာကိုု မိမိဘာသာရေအာင္ေျဖရွင္းေပေတာ့ဗ်၊  အလုုပ္ရလြယ္သလိုု ျပဳတ္ဖိုု႔လဲ လြယ္တယ္ဗ်? 

ဟီး..ဟီး...

ဒါေၾကာင့္လဲ ဘာဆိုုဘာမွမရွိေသာကၽြန္းေသးေသးေလး ေရပါ၀ယ္ေသာက္ေနရေသာ  ျခင္က်ားပူး(တရုုတ္ေလသံ)ဆိုုတာ လူေတြ အေပၚမွာ ဘယ္လိုုေခါင္ပံုုျဖတ္ အျမတ္ထုုတ္ၿပီး လူေတြကိုု ခိုုင္းစားရမယ္ဆိုုတာ ဂရုုႀကီး လီကြမ္ယူက ကမၻာႀကီးကိုု သင္ခန္းစာေပးသြားက်တာပါဘဲ? 

The customer is always right ဆိုုတာပါဘဲဗ်!  ဒါမ်ိဳးေတြ အမိျမန္မာျပည္မွာ ၾကားဖူးမယ္ေတာင္မထင္ပါဘူးဗ်....

ဒီေန႔ဘဲ လုုပ္တာ ၅ႏွစ္ေက်ာိၿပီ....တျခားဌာနတခုုက ျပႆနာတက္လိုု႔ ပရိုုက္ဂ်က္တခုုလံုုးကိုု ရံုုးခ်ဳပ္က အင္တာမယ္ေအာ္တစ္ လာစစ္သြားေသးတယ္ဗ်....
ဟီး..ဟီး..အားလံုုးလဲ.... ေျဖလိုုက္က်တာ... အမွား မွားအယြင္းယြင့္ေပါ့ဗ်....ဘယ္ေျပာေကာင္းမလဲဗ်?


Changi Airport serves more than 100 airlines flying to some 380 cities in about 90 countries and territories worldwide. Each week, about 7,000 flights land or depart from Changi, with more than 55.4 million passengers passing through the airport a year. We believe that the facts and figures speak for themselves.

 Hidden identity of Voice of Changi unveiled!

Ever wondered who are behind the voices of the announcements in the terminals? Hear more with this story.

Have you ever wondered who's behind Changi Airport’s public announcements? Watch and put a face to that smooth calming voice! 

Behind a nondescript frosted glass door in Terminal 2, a team of dedicated staff play a very important role to help Changi Airport run like clockwork. This 16 all-woman team is responsible for the public address system that you hear in each terminal. Changi Journeys speaks to 20-year public announcement veteran at Changi, Usharani D/O Mugiarayan, 45, for an insight into her craft.

To the uninitiated, Usha and her colleagues just do public announcements. But in reality, they play a critical role to help keep our passengers informed and updated so that all of them catch their flights. In situations when Changi needs to get the word out quickly on changes to departure gates, baggage arrival details, or even to reunite a child separated from their parents, our “Voices of Changi” spring into action delivering the information in a crisp, clear, and calm way.

Instead of having announcers at each terminal, announcements for all three terminals are made from the centralised public announcement headquarters at Terminal 2. Each Central Announcement Room, or CAR for short, houses a broadcast system for a specific terminal. In fact, the CAR for announcements at Terminal 4 is ready and raring to go, well ahead of our newest terminal’s opening in the second half of 2017.

According to Usha, it is non-stop action in the CARs, as they receive periodic requests from information counter staff to make various announcements. The actual process from receiving a request, to making the actual announcement is kept simple to ensure everything moves smoothly in this pressure cooker environment. Each time Usha receives a call from an information counter staff, she quickly jots down the message on a notepad, analyses it, prepares the script, and proceeds to make the broadcast via the public announcement system. To target the message at the correct group of passengers, each announcer is able to control the broadcast location. This level of precision is critical not only in making sure Changi reaches the correct people, but to maintain the ambience in the rest of the airport –something essential in our delivery of the Changi Experience.

Announcements are typically made in English. However, the team is ready for different scenarios. For example, during the Umrah and Haj period when more Muslim passengers travel through Changi Airport, announcements meant for them will be made in Malay. Language ability is definitely one requirement for the role. Usha and her colleagues are well-equipped to communicate with an international audience. Between the 16 ladies, they can make announcements in English, Chinese, Malay, Tamil, and Japanese. Usha also shared that the team receives yearly voice training and refreshers at top vocal communication centres. The team also makes it a point to constantly practice during their free time. So what is the special ingredient needed to make a really good announcement? You must enunciate words well.

So far, among Usha’s most challenging task has been to announce Russian names. “Surprisingly, these passengers always manage to turn up at the counter,” she said sheepishly.

Usha enjoys her job as she feels that working at the airport gives her opportunities to make a positive difference. In fact, she received the President’s Distinguished Star Service Award in 2008 after helping an elderly tourist from London reunite with her lost item. Seeing that the elderly lady was travelling alone in Singapore, Usha contacted her after work to check if she was settling down well in her hotel. She ended up showing her new friend around Little India as the elderly lady was keen to visit the area and they also enjoyed a good dinner together.

Receiving affirmations for being an effective announcer always lifts Usha’s spirits. She feels heartened whenever the information counter staff calls to inform her that a lost item has been claimed by the passenger after hearing her announcement.

“It’s a nice feeling knowing that I have managed to help someone with the announcement I made,” she says, beaming. 

 

 

  

 

Note: All figures are accurate as of 28 December 2016.

The statistics published on this website are provided for your convenience only and are not to be treated nor relied upon by any person as any kind of advice.

As the statistics have been provided to Changi Airport Group ("CAG") by third parties, CAG is in no position to verify the veracity or correctness of any of the published statistics. CAG shall not be liable for any damage or loss suffered by any party as a result of the use of, or reliance upon the statistics or information published on this website.

Terminal Operations

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Creating a Positively Surprising experience at Changi is at the heart of everything we do. We offer a wide array of well-maintained facilities such as movie theatres, entertainment zones, snooze lounges and gardens. Like our clean and green city, our terminals are also cradled by lush greenery.

Planning for future developments

Planning ahead gets us ready to tackle future challenges and demands. As such, we design new passenger terminals that can adapt to future changes that enhance and transform passenger experience. Some of these bold and revolutionary ideas include the implementation of FAST initiative, which enables self check-in and self bag drop.

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Airside Management is responsible for many complex and vital tasks on the runways, taxiways, aprons and beyond airport fences. These tasks include the allocation of aircraft stands and baggage claim belts, test and issuance of airside driving and vehicular permits, safety inspections, response to accidents and incidents, audits to mitigate unsafe work practices, wildlife hazard management and monitoring of obstacle limitation surfaces. Our diligent airside management makes it safe for hundreds of aircraft to take off, land and taxi at both Changi and Seletar Airport.

Airside driving centre

To operate any vehicle within Changi Airport's airside, a driver must obtain an Airside Driving Permit.

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Airside safety induction briefing

As part of CAG’s ongoing effort to enhance safety at Changi Airside through education, CAG has introduced Airside safety induction briefing.

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Value Proposition

Future-ready infrastructure

With 5 passenger terminals, 8 airfreight terminals and 3 runways ready by 2020, Changi Airport is future-proof for what the future holds in the horizons.

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The region's premier gateway

The 6th busiest airport for international arrivals, Changi served over 55.4 million international passengers in 2015. We fly to over 320 cities all over the world, with many of them to South-East Asia, and the rest of Asia Pacific.

Large catchment area

With a total catchment population of over 10 million within a 3-hour radius, Changi Airport is in a strategic location to a rapidly developing and fast growing economies.

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With excellent operating indicators and a growing list of accolades, it is no wonder that Changi Airport is the Top 10 Largest Airports in the world for international cargo traffic.

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Land

715.8 Square kilometres

Population

5.5 Million

GDP

S$390.09 Billion (US$390.09 Bn)

Trade

S$982.7 Billion (US$717.4 Bn)

Excellent economic performance

Ranked 1st in the world as the city with the best investment potential
(BERI Report April 2014)
Ranked 2nd in the world for Foreign trade and investment
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